Either action can be accomplished in the JHU IT Service Catalog.Ī: The use of service accounts are considered on a case-by-case basis.Ī: We don’t recommend sharing accounts, as it would increase the risk that two groups/users might be trying to run different meetings from the same account simultaneously. You can downgrade your account from Licensed to Basic, or you can deactivate your account. Q: How do I downgrade my Zoom account from Licensed to Basic? How do I change my cost center?Ī: You can downgrade your Licensed account to Basic or change your cost center in the JHU IT Service Catalog.Ī: There are two ways to cancel your subscription. Q: How do I upgrade my Zoom account from Basic to Licensed?Ī: You can upgrade your account to Licensed by going through the account setup process in the JHU IT Service Catalog again, and choosing Licensed as the account type.
By default, they can host meetings with up to 300 participants and large meeting licenses are available for additional capacity. Licensed: A Licensed (formerly known as Pro) user is a paid account user who can host unlimited meetings on the public cloud.
They cannot utilize user and account add-ons such as large meeting, webinar, or conference room connector. As of July 15, 2022, all Basic user meetings be limited to 40 minutes. Q: What is the difference between a Basic and a Licensed account?Ī: Basic: A Basic user can host meetings with up to 300 participants.
Account ManagementĪ: Sign up for an account through the JHU IT Service Catalog! Once your account is provisioned, you’ll receive an email with instructions on logging in. For more Johns Hopkins-specific questions, see below:įor questions related to student Zoom accounts, see the Zoom FAQ for Students.
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